Synergy Research Ranks Mitel #1 in Total Cloud Seats for Seventh Consecutive Year

Nearly 4.7 million business users worldwide trust Mitel for their
public, private and hybrid cloud communications and collaboration

  • Businesses seek greater flexibility and choice in communications and
    collaboration deployment models as evidenced by consistent
    growth in Mitel cloud solutions
  • Mitel’s cloud solutions are now built on the Google Cloud Platform for
    optimum security and reliability

DALLAS–(BUSINESS WIRE)–For the seventh year in a row, Synergy Research Group has named Mitel as
the leader in total cloud seats with close to 4.7 million users
worldwide – more than 1.5 million seats ahead of the next closest

An independent research firm and industry authority on market share
tracking for IT and cloud, Synergy first began issuing its Cloud
Business Communication Market Share Report in 2012. Since the report’s
inception, Mitel has consistently ranked as the leading provider of
cloud-based unified communications and collaboration solutions for
organizations worldwide.

Mitel recognizes that fast-moving businesses of all sizes are looking to
take advantage of the flexibility and capability of cloud technologies.
With the unique ability to offer public, private and hybrid cloud
options, Mitel is able to help customers take advantage of advanced
unified communications and collaboration strategies through a deployment
model that best suits their needs. Mitel cloud solutions also leverage
the Google Cloud Platform to offer customers optimal levels of security,
stability and compliance, as well as access to advanced AI, machine
learning and analytics.


“What we offer is a product you could get essentially anywhere, so we
need to build a competitive advantage through our service. The way that
patients and partners interact with us via our phone system is a
significant part of their experience,” said Gary Sheehan, CEO, Cape
Medical Supply. “As we continue to implement Mitel, we will have a
significantly better patient and referral partner experience and
continue to build our competitive advantage across the regions we serve.”

“As we have been saying for a number of years now, Mitel has a
compelling value proposition in the UC industry by being able to offer
multiple cloud migrations for its customers,” said Jeremy Duke, Synergy
Research Group’s founder and Chief Analyst. “This strategy has been
successful as evidenced by Mitel’s continued leadership in the combined
market of private and public cloud for nearly a decade.”

“Organizations are progressively moving applications to the cloud and
considering how they can harness the benefits of more seamless
communications and collaboration to compete more effectively,” said Rich
McBee, Mitel President and CEO. “With Mitel, businesses can choose the
deployment model that’s right for them, whether that is a public,
private or hybrid environment. We’re honored that so many businesses
rely on us to guide them along their journey to the cloud.”

Additional Fact

  • Mitel is trusted by more than 70 million users each day to provide an
    exceptional communications and collaboration experience.
  • Mitel is the only brand recognized across the Gartner Magic Quadrants
    for Contact Center, Unified Communications and Unified Communications
    as a Service.

Related Materials

About Mitel

A global market leader in business communications powering more than two
billion business connections, Mitel helps businesses and service
providers connect, collaborate and provide innovative services to their
customers. Our innovation and communications experts serve more than 70
million business users in more than 100 countries. For more information,
go to and
follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation.

All other trademarks are the property of their respective owners.


Media – North America
Camille Beasley

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