Partnership Enables NGO to Engage Stakeholders, Coordinate Activities
and Drive Decisions Within Areas of Aid in Lebanon
an international humanitarian organization, together with Qlik
are bringing the power of analytics to enable data-driven decisions in
the distribution of aid for refugees in Lebanon. Medair uses Qlik’s
analytics platform to engage stakeholders, drive decisions on aid
programs, and monitor and evaluate projects as well as drive
As part of the partnership, Medair uses Qlik’s analytics platform to
create actionable data applications for its internal teams as well as
other stakeholders such as the UN
Refugee Agency (UNHCR) and international government donors. This
partnership comes as part of the Qlik
Corporate Responsibility program, which provides software and
services to NGOs to transform their organizations through insights,
advancing Medair’s ability to positively impact humanitarian issues
through data for two key needs: data collation for action, and decision
making for aid distribution.
Mapping and Data Collation
Medair is the lead agency for collecting and managing data on informal
settlements in Lebanon, and executes three-monthly surveys of all the
settlements in the country. These efforts help locate, map and collect
basic information about each informal settlement and provide a common
language and dataset, helping in the identification and delivery of
humanitarian aid to remote, vulnerable communities.
All aid organizations – including the UNHCR, which is responsible for
coordinating the humanitarian response for Syrian refugees in Lebanon
working in the area – have access to the settlement data and maps. This
enables all relevant organizations to use the same identifier code,
which helps improve response times and track engagements.
Steffen Horstmeier, Country Director, Medair Lebanon, explained, “The
mapping project came about due to the unique circumstance we were
facing. There were no addresses available which could track where
refugees were living, and the transitory nature of the settlements
complicated co-ordination among aid agencies. To ensure communities were
being reached, we had to create a point of reference or address for
those settling in the middle of nowhere. For that we needed to use
geo-technology and analysis, and that’s where we used Qlik.”
“In the Bekaa Valley, Medair has identified and mapped 99 percent of all
informal settlements, ranging in size from one to two hundred tents.
This mapping is shared with UN agencies, donors, and all other relief
organizations that are working in the region so that everyone knows
about unmet needs. This project allows us to assign an address to people
who have lost their homes,” said Reine Hanna, Information Management
Project Manager, Medair.
Decision Making for Aid Distribution
Previously there was the lack of available data to fully understand the
needs of those affected. Once mapping was executed, using insights from
the data being collected for aid decisions was a clear next step. With
the crisis going into its eighth year, there is a lower urgency from
donors to fund supplies, even as the need remains high for shelter,
healthcare and sanitation due to evolving circumstances. The reduced
donations require aid disbursement to be done carefully and to have a
larger impact on the greatest needs.
Medair turns to Qlik’s data analytics platform to generate a fuller
picture of financial requirements, humanitarian needs and personnel
resources. Through Qlik, Medair collates data on all informal
settlements in the Bekaa Valley, Mount Lebanon as well as Beirut, and
works through humanitarian partners to gather information on informal
settlements throughout the rest of Lebanon. The resulting dashboards
provide visibility that enables Medair to create suitable programs to
recognize specific needs, address emerging problems, better assess the
organization’s progress and identify funding gaps. Using the full
capabilities of Qlik’s platform allows Medair to improve the
effectiveness of their operations in the Bekaa Valley in terms of
increased speed, scale and scope.
“The consolidation, visualization and analysis of data collected from
different sources using Qlik allows us to visualize and share
information with other international agencies,” said Steffen Horstmeier.
“This improves coordination and the overall effectiveness of
everyone working in the region. Through Qlik we can also monitor and
showcase more comprehensively to our donors that we were delivering aid
Reine Hanna noted how using Qlik has improved response time on the
ground. “With the data and analytics we have now, we meet the needs of
the refugees much more quickly – what used to take around three weeks,
now takes one week, and sometimes even less.”
Over the last year, Medair and Qlik have made a significant, positive
impact on more than a hundred thousand Syrian refugees’ lives in
Lebanon. The use of Qlik has enabled Medair to solve issues, scale
resources and have a much wider impact in the region than would have
otherwise been possible. Rescue workers can now accurately identify
settlements consisting of hundreds of thousands of refugees through data.
The Qlik-Medair project has won the Corporate Engagement Award for Most
Innovative Collaboration in 2018 and continues to inspire a new way of
working in the aid sector. The partnership has already begun to impact
the way aid is being distributed in other projects including those
supporting Syrian refugees in Boston.
“Our project shows that we can improve our industry through
transformation,” said Reine Hanna. “It provides the potential for us and
other aid agencies to increase the speed, scale and scope of
humanitarian interventions in the future.”
“Analytics has the power to transform organizations and communities.
Since Qlik’s involvement, Medair and other agencies across the country
have resolved issues such as pinpointing scattered refugee settlements
in Lebanon. Qlik is proud to partner with Medair to both help in mapping
and directly addressing the needs on the ground, improving the everyday
life of those affected in this crisis,” said Julie Whipple, Global Head
of Corporate Responsibility at Qlik.
To download accompanying images for this story, please visit: http://bit.ly/PhotoCredit_Medair.
Medair is an international non-governmental organization (NGO) dedicated
to delivering humanitarian aid and relieving human suffering in some of
the world’s most remote and devastated places. Medair brings relief and
recovery to people in crisis, regardless of race, creed or nationality.
Qlik’s vision is a data-literate world, one where everyone can use data
to solve their most challenging problems. Only Qlik’s end-to-end data
management and analytics platform brings together all of an
organization’s data from any source, enabling people at any skill level
to use their curiosity to uncover new insights. Companies use Qlik to
see more deeply into customer behavior, reinvent business processes,
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business in more than 100 countries and serves over 48,000 customers
around the world.
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Media: Shelina Mahtani
+65 6690 7021