InstaMed Expands Omnichannel Payments With InstaMed VoIP Protection

InstaMed VoIP Protection is the first in healthcare to offer secure,
consumer-centric payments over the phone

ORLANDO, Fla.–(BUSINESS WIRE)–HIMSS 2019 Global Conference & Exhibition Booth #1987 InstaMed,
healthcare’s most trusted payments network, announced today that it has
released InstaMed VoIP Protection to deliver providers and payers the
only way to create a secure and consumer-centric payment experience via
phone while significantly reducing Payment Card Industry (PCI) scope and
costs. InstaMed is leveraging integration with Semafone, the global
leader in data security and compliance solutions for contact centers, to
deliver healthcare’s first fully secure answer to payments made via

Providers and payers are faced with collecting more from patients and
members in the forms of patient responsibility and insurance premiums.
Forward-thinking organizations are giving consumers what they want:
security and convenience by offering multiple options through
omnichannel payments. InstaMed VoIP Protection allows organizations to
accept healthcare payments through their call center without card
information ever touching their network and without disrupting the
consumer experience. As a result, healthcare organizations can deliver
great customer service while reducing potential security risks including
malicious insider activity, external fraud and the potential cost of a
compliance violation.

“InstaMed’s integration with Semafone shows how InstaMed is placing the
highest priority on payment data security, privacy and regulatory
compliance. With Semafone’s patented payment method using dual tone
multi frequency (DTMF) masking technology, InstaMed’s vast network of
healthcare providers and payers and their consumers will get an
unmatched level of security and privacy every time a payment is taken
over the phone,” said Iain Regan, Chief Commercial Officer, Semafone.
“We’re proud to help protect organizations across the globe from the
rising threat and hefty costs associated with a data breach while
keeping them compliant with stringent PCI DSS regulations.”

“Consumers are demanding a better healthcare payments experience.
Healthcare organizations have to deliver security and convenience to
patients and members,” said Chris Seib, Co-Founder and Chief Technology
Officer of InstaMed. “InstaMed VoIP Protection allows organizations to
give consumers the option to make healthcare payments over the phone
similar to experiences they have paying other household bills. The
dramatic reduction in costs and PCI scope combined with the superior
consumer experience assure the C-suite that they are meeting the needs
of their entire organization.”

InstaMed VoIP Protection will launch at HIMSS19 in Orlando, FL and
demonstrations will be happening at the InstaMed booth #1987.

About InstaMed

InstaMed powers a better healthcare payments experience on one platform
that connects consumers, providers and payers for every healthcare
payment transaction. InstaMed’s patented, private cloud-based technology
securely transforms healthcare payments by driving electronic
transactions, moving money and healthcare data seamlessly and improving
consumer satisfaction. Everyone benefits from InstaMed’s exclusive focus
on healthcare, integration into any healthcare IT system, robust
analytics and proven scale.

About Semafone

Semafone provides software to contact centers so they can take personal
data securely over the telephone. Semafone’s patented data capture
method collects sensitive information such as payment card or bank
details and social security numbers directly from the customer’s
telephone keypad for processing. This prevents personal data from
entering the contact center, which protects against the risk of fraud
and the associated reputational damage, ensuring compliance with
industry regulations such as PCI DSS.

Semafone has achieved the four-leading security and payment
accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its
payment solution, PCI DSS Level 1 Service Provider and is a registered
Visa Level 1 Merchant Agent. To learn more, visit
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Dave Anderson
Anderson Interactive
(252) 715-4767

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