With new clients like General Motors, Amadeus, Avon and LG, the
company wrapped up a year with solid growth in terms of new offices,
business, partners, products and leadership
SAN FRANCISCO–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ai?src=hash” target=”_blank”gt;#ailt;/agt;–Artificial Intelligence technology is progressing quickly. Leading
businesses are tuning their AI strategy to improve the way they engage
with customers. It is expected that about 80% of the communications will
be carried out with the help of chatbots by 2020, saving companies’ time
technology company specialized in helping enterprises boost their
customer service and sales growth through AI solutions, is reaffirming
this trend. Over the past year, Aivo has given 3.5 million hours of
their time back to brands and customers and, for 2020, this number
will rise to 15 million.
Its AI omnichannel and automatized customer service platform has helped
both employees and customers regain time spent filling out endless
forms, sending emails or waiting for agents to answer the phone. During
2018 only, its solutions held over 20.000.000 conversations with
With such demand for innovation and a recognizing a huge market
opportunity, the company has experienced solid business growth, which
translated into the addition of multiple new clients, 12 partners, 2
offices and 55 new hires.
In 2018, the number of Aivo customers has increased by 195%. Now
brands like Amadeus,
Bayer, Avon, Falabella, General Motors, Whirlpool, LG, ADT Security and
Renault, are using its technology. The number of partners has also
risen by 271%. The company has partnered with leading tech companies
like Zendesk, Genesys, Liveperson and Salesforce,
strengthening its position in the market.
Aivo has undertaken an ambitious global expansion across North and
South America and Europe. During 2018, the company founded 2 new
offices in San Francisco and Spain, as well as experienced an 80%
staff growth, which will further increase 40% by January 2020. As
part of its global strategy, the company will focus on expanding its
operations further in America and develop new automatic learning
capabilities and customer behavior prediction technology in 2019.
“AI adoption is rapidly spreading around the world and across
industries. Aivo has been supporting the increased demand of making
processes smarter, faster and more effective with the use of this
technology. We are proud of what we achieved in 2018 and we expect to
continue growing in 2019, as we support more companies implementing our
innovative technology to improve their customer service and drive
business growth,” said Martín Frascaroli, CEO at Aivo.
Focused on giving people back their time, Aivo
solves companies’ main challenges in customer service and sales growth
with easy to use omni-channel solutions powered by Artificial
Intelligence. The firm operates globally in 22 countries, with 7 offices
in North America, South America and Europe.
Head of PR